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International Recognition for Quality and Professionalism of Cruise ServicesInternational Recognition for Quality and Professionalism of Cruise Services

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Our Wildland Tours crew waits for the Queen Mary
The Queen Mary coming in to Corner Brook

St. John’s, NL, Canada, March 27, 2006 The London publication Dream World Cruise Destinations has listed the Port of Corner Brook as a “Destination where the quality and professionalism of guides is considered outstanding.”

Tim Moore, Tours Manager of Fred Olsen Cruise Lines was one of the senior cruise industry people nominating the port. “We were thrilled with the Black Watch’s 2005 port call in Corner Brook. Cheers and a well deserved congratulations to the port and the crew at Wildland Tours.”

Wildland Tours has been hosting cruise ship visits to Corner Brook since the mid 1990s. The company designed and hosted guide training workshops which introduced Corner Brook tour guides to the service expectations of the cruise industry.

Company President David Snow and Corner Brook Tour Manager Mark Tsang are both thrilled with the international recognition. Says Snow, “In 2004, we hosted the world’s most famous cruise ship — the Queen Mary II — and a second huge cruise ship — the Aurora — on the same day. In 2005, Wildland Tours hosted the Black Watch, the Silver Whisper, the Queen Mary, the Sea Princess, and the Enchantment of the Sea among others. It appears that the cruise industry has been paying close attention, and that our tour guides, who are all from the Corner Brook area, have come through with flying colors. I am sure that the efforts of the volunteers who put together this port’s impressive welcome also contributed to this prestigious recognition for Corner Brook.”

Corner Brook joins Barcelona (Spain), Sydney (Australia) and eleven other ports around the world in receiving this recognition. No other Canadian port received this honor. Says Snow, “I would like to extend a heartfelt congratulations to all the Corner Brook guides and volunteers for their efforts over the past year… and the past decade. This is a well deserved honor recognizing your enthusiasm and commitment to showing the City’s and the province’s best face to the world.”
  

Dave, congratulations to you and your guides on the recognition bestowed upon you for such professionalism. Developing a competent staff takes considerable energy and commitment and I commend you on your accomplishment. This type of service will certainly provide value province-wide to the cruise industry. Well done!” Ken Kennedy, Parks Canada

Congratulations on a job well done and on all of the hard work that your company staff and tour guides put into making cruise visits a success.” Deborah Cook, City of St. John’s

Congratulations to the Wildland Tours team and all of your partners at the Port/City of Corner Brook for this wonderful achievement. It’s great to see that you’re receiving some very well deserved recognition for your outstanding contribution to the provincial tourism industry.” Bob McCarthy, St. John’s Port Authority

Congratulations on the award and on a job well done… as usual! Your award is well deserved and due in part to the attention to detail your company applies to tour guide training and emphasis on customer service. Keep up the good work!” Laura Walbourne, Vice-Chair, Cruise Newfoundland and Labrador

Congratulations Dave, Heather and all your staff for this well deserved recognition. It was only a matter of time until the cruise industry recognized what a fine product and experienced personnel are in our great province. Well done again!” Paul Aitken, Avalon Customs Brokers

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